To act as a Spiritual Counseling, in my humble opinion, a Chaplain ha to be Board Certificate (2,000 hours of internship in a CPE course). With these qualifications, he or she has the same skills of paraprofessional in mental health counseling. Without these qualifications, he or she has to act just as a First Responder.
There is nothing terrible in be a First Responder because they save lives very often.
Care and Rigor, an attentive hearing, compassion, and empathy; these are the qualities I will work on to improve my skills.
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